Aura Essence Cleaning ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us through servicesaura.com.
1. Information We Collect
When you browse our website, request a quote, or book a cleaning, we may collect:
- Contact Information: Name, email address, phone number, and physical home/service address in Marietta or North Atlanta.
- Property Details: Number of bedrooms, bathrooms, special cleaning instructions, and pet presence.
- Payment Details: Payment method and transaction references when applicable. We do not store raw payment credentials on our servers.
- Technical & Usage Data: IP address, browser type, device information, and browsing actions gathered via standard analytics and cookies.
2. How We Use Your Information
We collect and use your data solely to:
- Schedule, confirm, and perform residential cleaning visits.
- Send automated appointment reminders, service notifications, and invoices via SMS or email.
- Improve site performance, user experience, and search optimization.
- Respond promptly to inquiries or customer support requests.
3. SMS & Text Messaging Terms
By providing your phone number during booking or inquiry, you consent to receive informational and transactional SMS messages regarding your cleaning schedule. Message and data rates may apply. You may reply STOP at any time to opt out.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We share information only with:
- Direct team members who require your address to perform the service.
- Trusted third-party technology providers strictly for operational delivery.
- Law enforcement or regulatory authorities if legally mandated by Georgia state or federal law.
5. Cookies & Tracking
Our site uses standard cookies to ensure website functionality and analyze traffic trends. You can configure your browser to reject cookies, though some interactive booking elements may not function properly.
6. Data Security
We implement reasonable physical and digital security measures to safeguard your personal information against unauthorized access, alteration, or disclosure.